Terms of Service

Last updated: April 16, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Beacony ("Beacony," "we," "us," or "our") governing your access to and use of the Beacony website monitoring platform, including the website at beacony.io, all associated APIs, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

By creating an account or signing in, strictly necessary cookies required for authentication and session management are automatically set on your device. These are essential for the Service to function and do not require separate consent. Optional analytics cookies are only placed with your explicit consent, as described in our Privacy Policy — Cookies.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

Beacony provides a cloud-based website and service monitoring platform that enables users to:

  • Monitor the availability and performance of websites, APIs, servers, and services through HTTP, Ping, Port, SSL, Keyword, and Heartbeat checks.
  • Receive real-time alert notifications via multiple channels including email, SMS, WhatsApp, Slack, Discord, webhooks, and PagerDuty.
  • View analytics, uptime statistics, and performance reports.
  • Create and manage public status pages.
  • Manage teams and workspaces with role-based access control.
  • Access the Service programmatically via API keys.

3. Account Registration & Security

  • You must provide accurate, complete, and current information during registration and keep your account information updated.
  • You are responsible for maintaining the confidentiality of your account credentials, including your password and API keys.
  • You are responsible for all activities that occur under your account, whether or not authorized by you.
  • You must immediately notify us at support@beacony.io if you suspect unauthorized access to your account.
  • You must be at least 16 years of age to create an account. If you are under 18, you represent that your parent or legal guardian has consented to these Terms.
  • We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe are being used fraudulently.

4. Subscriptions, Billing & Payments

4.1 Plans

The Service is offered under a freemium model with the following subscription tiers: Free, Popular ($5/month), Plus ($29/month), and Enterprise (custom pricing). Plan features, limits, and pricing are as displayed on our website at the time of purchase and may be updated from time to time with prior notice as described in Section 4.5.

4.2 Billing

  • Paid subscriptions are billed in advance on a monthly or annual basis, depending on the billing cycle you select.
  • All payments are processed securely by Stripe, Inc. You agree to Stripe's terms of service in connection with payment processing.
  • All fees are stated in US Dollars (USD) and are exclusive of applicable taxes, which will be added where required by law.
  • You authorize us to charge your payment method on file for all applicable fees.

4.3 Free Trial

Paid plans may include a free trial period. If you do not cancel before the trial ends, you will be automatically charged for the selected plan. We will send a reminder before the trial expires.

4.4 Cancellation & Refunds

  • You may cancel your subscription at any time through the billing settings in your dashboard or by contacting support.
  • Upon cancellation, your subscription remains active until the end of the current billing period. No prorated refunds will be issued for the remaining days of a billing period.
  • After the billing period ends, your account will revert to the Free plan. Your data will be retained for 30 days, after which data exceeding Free plan limits may be deleted.
  • We may offer refunds on a case-by-case basis at our sole discretion. Refund requests must be submitted within 14 days of the charge.

4.5 Price Changes

We may change our subscription prices with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle. Your continued use of the Service after a price change constitutes acceptance of the new price.

4.6 Alert Credits & Premium Channel Billing

Certain alert channels — specifically SMS and WhatsApp — are classified as premium channels and consume credits from your monthly allowance. The following rules apply:

  • Credit allocations by plan: Free: 0 credits; Popular: 50 credits/month; Plus: 500 credits/month; Enterprise: unlimited. Each SMS or WhatsApp alert sent consumes 1 credit.
  • Free channels: Email, Slack, Discord, Webhook, and PagerDuty alerts are unlimited and do not consume credits.
  • Credit reset: Monthly credit allowances reset automatically at the start of each billing cycle. Unused credits do not roll over.
  • Credit exhaustion: If your monthly credits are exhausted and overage billing is not enabled on your account, premium channel alerts will be automatically blocked. Email alerts will continue to be sent as a free fallback so you are never left without notification.
  • Overage billing: If you opt in to overage billing, premium alerts beyond your monthly allowance will be charged at the overage rate displayed in your account settings. Overage charges are added to your next invoice.
  • Daily safety cap: To protect against runaway costs, a per-account daily cap on premium alerts is enforced based on your plan (Popular: 20/day; Plus: 200/day; Enterprise: unlimited). If the daily cap is reached, no further premium alerts will be sent for that calendar day regardless of remaining monthly credits.
  • Per-monitor cooldown: A minimum 5-minute cooldown is enforced between consecutive premium alerts for the same monitor to prevent alert storms. This does not affect email, Slack, Discord, Webhook, or PagerDuty notifications.
  • No refunds for used credits: Credits consumed by sent alerts are non-refundable, including alerts sent during trial periods.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Service to monitor endpoints you do not own or are not authorized to monitor.
  • Use the Service to conduct denial-of-service attacks, stress testing, vulnerability scanning, or any form of malicious activity against any system.
  • Circumvent, disable, or interfere with any security, rate-limiting, or access-control features of the Service.
  • Use the Service to transmit spam, malware, or any unsolicited or unauthorized messages through alert channels.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
  • Resell, sublicense, or redistribute the Service without our written consent.
  • Use the Service in violation of any applicable law, regulation, or third-party rights.
  • Create multiple free accounts to circumvent plan limits.
  • Use automated means to create accounts or interact with the Service in a manner that imposes an unreasonable load on our infrastructure.

We reserve the right to suspend or terminate your account immediately and without notice if we determine, in our sole discretion, that you have violated this Section.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including all software, code, design, text, graphics, logos, and other materials, is owned by Beacony and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited license to use the Service as described herein.

6.2 Your Data

You retain all rights to the data you submit to the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive, worldwide license to use, process, and store Your Data solely for the purpose of providing and improving the Service. This license terminates when you delete Your Data or your account.

6.3 Feedback

If you provide suggestions, feature requests, or other feedback about the Service, you grant us an unrestricted, irrevocable, perpetual license to use and incorporate such feedback without obligation or compensation to you.

7. Service Level & Availability

7.1 Uptime Target

We aim to maintain 99.9% uptime for the Service. This target excludes scheduled maintenance windows, which will be announced at least 24 hours in advance when possible.

7.2 No Guarantee

While we strive for high availability, the Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or that all monitoring checks will execute at the exact specified interval. Network conditions, third-party service outages, and other factors beyond our control may affect Service performance.

7.3 Scheduled Maintenance

We may perform scheduled maintenance that temporarily reduces Service availability. We will provide advance notice via email or in-app notification. Emergency maintenance may be performed without prior notice when necessary to protect the integrity or security of the Service.

8. Alert Delivery

8.1 Delivery Efforts & Third-Party Providers

We make commercially reasonable efforts to deliver alert notifications promptly through your configured channels. Alert delivery depends on third-party infrastructure outside our control:

  • Email — delivered via Amazon Web Services Simple Email Service (AWS SES). Subject to SES terms, ISP filtering, and spam policies.
  • SMS — delivered via Amazon Web Services Simple Notification Service (AWS SNS). Subject to SNS terms, carrier policies, and regional availability. SMS delivery is not guaranteed in all countries or for all phone number types.
  • WhatsApp — delivered via the Meta WhatsApp Cloud API. Subject to Meta's WhatsApp Business terms, messaging template policies, and regional availability. WhatsApp alerts use pre-approved message templates and may not be delivered if the recipient has not opted in to receive WhatsApp Business messages.
  • Slack, Discord, Webhook, PagerDuty — delivered to the endpoint URLs you configure. Delivery depends on the availability and configuration of those third-party services and endpoints.

We do not guarantee delivery time or delivery success for any channel. Alerts may be delayed, undelivered, or filtered. We are not liable for any damages resulting from delayed or failed alert delivery.

8.2 Alert Deduplication

To prevent alert storms and protect you from runaway costs, the Service implements the following deduplication rules:

  • Alerts are sent only on state transitions: one alert when a monitor transitions from UP to DOWN, and one recovery alert when it transitions from DOWN to UP. No additional alerts are sent while a monitor remains in the same state.
  • A 5-minute cooldown is enforced between consecutive premium (SMS/WhatsApp) alerts for the same monitor. If a monitor changes state multiple times within the cooldown window, only the first premium alert is sent. Email, Slack, Discord, Webhook, and PagerDuty alerts are not subject to this cooldown.
  • A daily cap on premium alerts per account applies as described in Section 4.6. Once the cap is reached, email alerts continue but premium channel alerts are suspended for the remainder of that calendar day.

These deduplication measures are applied automatically. You acknowledge that as a result, you may not receive an alert for every individual check failure, and credits may not be consumed for suppressed alerts.

8.3 Recommendations

  • Configuring multiple alert channels — including at least one free channel (email, Slack, or Discord) — is strongly recommended for critical services to ensure redundant notification even when premium channel credits are exhausted.
  • The Service is a supplemental monitoring tool and is not a substitute for your own infrastructure monitoring, disaster recovery, or incident response procedures.

9. API Usage

  • API access is available to users on plans that include API access as indicated on our pricing page.
  • API keys are confidential credentials. You are responsible for securing your API keys and for all activity associated with them.
  • We may impose rate limits on API requests. Current rate limits are documented in our API documentation and may be updated from time to time.
  • We reserve the right to throttle or block API access that we determine to be abusive or that degrades Service performance for other users.

10. Public Status Pages

  • If you create a public status page, you are solely responsible for the accuracy of the information displayed.
  • Public status pages are accessible to anyone with the URL. Do not include sensitive information in monitor names, descriptions, or incident details displayed on public status pages.
  • We reserve the right to remove or restrict public status pages that contain inappropriate, misleading, or unlawful content.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • NO CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL BEACONY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • LIABILITY CAP. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO BEACONY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
  • MONITORING DISCLAIMER. THE SERVICE IS A MONITORING TOOL AND IS NOT DESIGNED TO BE A SUBSTITUTE FOR YOUR OWN INFRASTRUCTURE MONITORING, DISASTER RECOVERY, OR INCIDENT RESPONSE PROCEDURES. WE ARE NOT LIABLE FOR ANY DOWNTIME, DATA LOSS, OR DAMAGES TO YOUR SYSTEMS OR SERVICES, WHETHER OR NOT OUR MONITORING DETECTED THE ISSUE.
  • NO LIABILITY FOR MONITORING ERRORS. WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM FALSE POSITIVE ALERTS (ALERTS TRIGGERED WHEN YOUR SERVICE IS ACTUALLY AVAILABLE), FALSE NEGATIVE RESULTS (FAILURES TO DETECT AN ACTUAL OUTAGE), DELAYED DETECTION, INACCURATE RESPONSE TIME MEASUREMENTS, OR ANY OTHER ERRORS OR INACCURACIES IN MONITORING DATA OR REPORTS. MONITORING RESULTS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND YOU ARE SOLELY RESPONSIBLE FOR INDEPENDENTLY VERIFYING THE STATUS OF YOUR SERVICES.
  • LIMITATION PERIOD. ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER THE EVENT GIVING RISE TO SUCH CLAIM OR CAUSE OF ACTION, OR IT SHALL BE FOREVER BARRED. THIS LIMITATION APPLIES REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY.
  • ESSENTIAL BASIS. YOU ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK, ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES, AND THAT BEACONY WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.

13. Indemnification

You agree to indemnify, defend, and hold harmless Beacony and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of any applicable law or third-party rights.
  • Your Data or any content you display on public status pages.
  • Unauthorized use of the Service through your account.

14. Termination

14.1 Termination by You

You may terminate your account at any time by deleting your account through the Service settings or by contacting us at support@beacony.io.

14.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time if:

  • You breach any provision of these Terms.
  • Your payment is overdue for more than 15 days.
  • We are required to do so by law.
  • We reasonably believe your use of the Service poses a security risk or may cause harm to us or other users.
  • We discontinue the Service (with at least 90 days' notice).

14.3 Effect of Termination

  • Upon termination, your right to use the Service ceases immediately.
  • We will retain your data for 30 days after termination, during which you may request an export. After 30 days, your data will be permanently deleted.
  • Sections 6, 11, 12, 13, 15, and 16 survive termination.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@beacony.io and attempt to resolve the dispute informally for at least 30 days.

15.2 Arbitration

If the dispute is not resolved informally, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding. Judgment on the award may be entered in any court having jurisdiction.

15.3 Class Action Waiver

YOU AND BEACONY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF A COURT OR ARBITRATOR DETERMINES THAT THIS CLASS ACTION WAIVER IS UNENFORCEABLE, THE ARBITRATION AGREEMENT SHALL BE NULL AND VOID WITH RESPECT TO SUCH CLAIM.

15.4 Exceptions

Nothing in this Section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for claims related to intellectual property infringement or unauthorized access to the Service.

16. General Provisions

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

16.2 Entire Agreement

These Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and Beacony regarding the Service and supersede all prior agreements, understandings, and communications.

16.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any term shall only be effective if in writing and signed by Beacony.

16.5 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

16.6 Force Majeure

Beacony shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, power outages, internet or telecommunications failures, or third-party service provider outages.

16.7 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to support@beacony.io. Notices are deemed received when delivered by email.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes by posting the revised Terms on our website and, for significant changes, by sending an email notification to your registered email address. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and close your account.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • General inquiries: support@beacony.io
  • Legal matters: support@beacony.io
  • Security issues: support@beacony.io
Back to HomePrivacy Policy